Herr und Frau Klein – A concept store that builds trust

Herr und Frau Klein – A concept store that builds trust

Herr und Frau Klein – A concept store that builds trust

Herr und Frau Klein – A concept store that builds trust

The partnership with Mollie supports Beate and Stephan Klein's unique concept store, offering beautiful products for families and providing a trustworthy payment experience.

The partnership with Mollie supports Beate and Stephan Klein's unique concept store, offering beautiful products for families and providing a trustworthy payment experience.

E-commerce

E-commerce

E-commerce

“Here, you can find everything you need, but in a beautiful way. And beautiful means wonderful design, high practicality, and clearly verifiable, clean origins.”

Beate Klein, founder @Herr und Frau Klein

There are stores you enter and immediately know: everything is just right here. “Sometimes someone comes in, takes a quick look around, and then says, ‘Honey, we don’t need to go to any other store,’” says, who has been running “Herr und Frau Klein” with her husband Stefan for 18 years.

Their concept store in Vienna is a special place for families and children – featuring a selection that is not only practical but also beautifully designed.

There are stores you enter and immediately know: everything is just right here. “Sometimes someone comes in, takes a quick look around, and then says, ‘Honey, we don’t need to go to any other store,’” says, who has been running “Herr und Frau Klein” with her husband Stefan for 18 years.

Their concept store in Vienna is a special place for families and children – featuring a selection that is not only practical but also beautifully designed.

There are stores you enter and immediately know: everything is just right here. “Sometimes someone comes in, takes a quick look around, and then says, ‘Honey, we don’t need to go to any other store,’” says, who has been running “Herr und Frau Klein” with her husband Stefan for 18 years.

Their concept store in Vienna is a special place for families and children – featuring a selection that is not only practical but also beautifully designed.

From an idea to an institution

Beate and Stephan originally worked in the advertising industry. However, with the birth of their child, they began to ask themselves: Isn’t there a better, more thoughtful selection of products for families?

“Stephan and I both worked in advertising as creatives, and suddenly the thought came: Hmm, isn’t there a gap here?” The answer was “Herr und Frau Klein” – a place where customers not only shop but feel like guests. “Everyone who comes in is greeted and should feel comfortable here.”

This personal shopping experience has proven itself over the years and has made the store a staple in Vienna.

From an idea to an institution

Beate and Stephan originally worked in the advertising industry. However, with the birth of their child, they began to ask themselves: Isn’t there a better, more thoughtful selection of products for families?

“Stephan and I both worked in advertising as creatives, and suddenly the thought came: Hmm, isn’t there a gap here?” The answer was “Herr und Frau Klein” – a place where customers not only shop but feel like guests. “Everyone who comes in is greeted and should feel comfortable here.”

This personal shopping experience has proven itself over the years and has made the store a staple in Vienna.

From an idea to an institution

Beate and Stephan originally worked in the advertising industry. However, with the birth of their child, they began to ask themselves: Isn’t there a better, more thoughtful selection of products for families?

“Stephan and I both worked in advertising as creatives, and suddenly the thought came: Hmm, isn’t there a gap here?” The answer was “Herr und Frau Klein” – a place where customers not only shop but feel like guests. “Everyone who comes in is greeted and should feel comfortable here.”

This personal shopping experience has proven itself over the years and has made the store a staple in Vienna.

Payments with trust – online and offline

Trust plays a role not only in product selection but also in payment. “The moment a customer entrusts us with their money is a very sacred moment,” says Stephan Klein. That’s why it was essential for him and Beate to find a solution that is both secure and simple.

With two cash registers in their store and a thriving online shop, it was important for “Herr und Frau Klein” to have an omnichannel payment solution that works flexibly and reliably. “Both online and offline – we not only have our business with two cash registers, but we also offer all conceivable payment options in our online shop. And Mollie really covers that wonderfully.”

The integration of Mollie and JTL has been especially helpful. This all-in-one package is the perfect solution for omnichannel payment processing. Whether payments in the JTL online shop, in the JTL merchandise management system, or directly on-site in the retail store via the Mollie terminal – all payments go through a central platform and a single settlement file. This way, Stephan and Beate always maintain a clear overview, without any complex processes.

Payments with trust – online and offline

Trust plays a role not only in product selection but also in payment. “The moment a customer entrusts us with their money is a very sacred moment,” says Stephan Klein. That’s why it was essential for him and Beate to find a solution that is both secure and simple.

With two cash registers in their store and a thriving online shop, it was important for “Herr und Frau Klein” to have an omnichannel payment solution that works flexibly and reliably. “Both online and offline – we not only have our business with two cash registers, but we also offer all conceivable payment options in our online shop. And Mollie really covers that wonderfully.”

The integration of Mollie and JTL has been especially helpful. This all-in-one package is the perfect solution for omnichannel payment processing. Whether payments in the JTL online shop, in the JTL merchandise management system, or directly on-site in the retail store via the Mollie terminal – all payments go through a central platform and a single settlement file. This way, Stephan and Beate always maintain a clear overview, without any complex processes.

Payments with trust – online and offline

Trust plays a role not only in product selection but also in payment. “The moment a customer entrusts us with their money is a very sacred moment,” says Stephan Klein. That’s why it was essential for him and Beate to find a solution that is both secure and simple.

With two cash registers in their store and a thriving online shop, it was important for “Herr und Frau Klein” to have an omnichannel payment solution that works flexibly and reliably. “Both online and offline – we not only have our business with two cash registers, but we also offer all conceivable payment options in our online shop. And Mollie really covers that wonderfully.”

The integration of Mollie and JTL has been especially helpful. This all-in-one package is the perfect solution for omnichannel payment processing. Whether payments in the JTL online shop, in the JTL merchandise management system, or directly on-site in the retail store via the Mollie terminal – all payments go through a central platform and a single settlement file. This way, Stephan and Beate always maintain a clear overview, without any complex processes.

“This is one of the reasons we chose Mollie. It's an easy process for us, and it's an easy process for the customer. It's secure, and it builds trust.”

Stephan Klein, founder @Herr und Frau Klein

Always in motion, always with heart

For “Herr und Frau Klein,” there is no such thing as standing still. “Continuously rethinking, constantly questioning ourselves – this is something we really thrive on.” Customers can feel this too. “Fortunately, we often hear from customers: You walk in here and you can tell that the people running the store do so with love.”

For Beate and Stephan, this is one of the finest compliments – and the best proof that their vision is working.


Scaling your business in Europe and need a financial partner that will work with you, not just for you?
Let's talk.

Always in motion, always with heart

For “Herr und Frau Klein,” there is no such thing as standing still. “Continuously rethinking, constantly questioning ourselves – this is something we really thrive on.” Customers can feel this too. “Fortunately, we often hear from customers: You walk in here and you can tell that the people running the store do so with love.”

For Beate and Stephan, this is one of the finest compliments – and the best proof that their vision is working.


Scaling your business in Europe and need a financial partner that will work with you, not just for you?
Let's talk.

Always in motion, always with heart

For “Herr und Frau Klein,” there is no such thing as standing still. “Continuously rethinking, constantly questioning ourselves – this is something we really thrive on.” Customers can feel this too. “Fortunately, we often hear from customers: You walk in here and you can tell that the people running the store do so with love.”

For Beate and Stephan, this is one of the finest compliments – and the best proof that their vision is working.


Scaling your business in Europe and need a financial partner that will work with you, not just for you?
Let's talk.

Stay up to date

Never miss an update. Receive product updates, news and customer stories right into your inbox.

Connect every payment. Upgrade every part of your business.

Never miss an update. Receive product updates, news and customer stories right into your inbox.

Stay up to date

Never miss an update. Receive product updates, news and customer stories right into your inbox.

Form fields
Form fields
Form fields
MollieSuccess storiesHerr und Frau Klein – A concept store that builds trust
MollieSuccess storiesHerr und Frau Klein – A concept store that builds trust
MollieSuccess storiesHerr und Frau Klein – A concept store that builds trust