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Concardis (Nexi) Problems? This is how cancellation works
Concardis (Nexi) Problems? This is how cancellation works
Concardis (Nexi) Problems? This is how cancellation works
Concardis (Nexi) Problems? This is how cancellation works
Problems with Nexi (Concardis)? Learn how to cancel your Concardis contract, meet deadlines and switch to a better payment provider.
Problems with Nexi (Concardis)? Learn how to cancel your Concardis contract, meet deadlines and switch to a better payment provider.
Payments-and-checkout
Payments-and-checkout
Payments-and-checkout
Mar 4, 2025
Overview: Nexi (Concardis) problems
Nexi (Concardis) often has problems with payouts, customer service and hidden fees
Technical disruptions at Nexi (Concardis) led to card payment failures and lost sales
Cancellation at Nexi (Concardis) often complicated, additional contracts must be canceled separately
Nexi notice period usually six months, special termination possible in case of fee increases
Mollie as an alternative to Nexi (Concardis) with transparent fees, fast support and easy termination
Nexi (Concardis) often has problems with payouts, customer service and hidden fees
Technical disruptions at Nexi (Concardis) led to card payment failures and lost sales
Cancellation at Nexi (Concardis) often complicated, additional contracts must be canceled separately
Nexi notice period usually six months, special termination possible in case of fee increases
Mollie as an alternative to Nexi (Concardis) with transparent fees, fast support and easy termination
Nexi (Concardis) often has problems with payouts, customer service and hidden fees
Technical disruptions at Nexi (Concardis) led to card payment failures and lost sales
Cancellation at Nexi (Concardis) often complicated, additional contracts must be canceled separately
Nexi notice period usually six months, special termination possible in case of fee increases
Mollie as an alternative to Nexi (Concardis) with transparent fees, fast support and easy termination
Nexi (Concardis) often has problems with payouts, customer service and hidden fees
Technical disruptions at Nexi (Concardis) led to card payment failures and lost sales
Cancellation at Nexi (Concardis) often complicated, additional contracts must be canceled separately
Nexi notice period usually six months, special termination possible in case of fee increases
Mollie as an alternative to Nexi (Concardis) with transparent fees, fast support and easy termination
Known problems with Nexi (Concardis)
Irregular payouts
Several merchants report that Nexi (Concardis) delays or incompletely pays out payments. A user on Trusted.de writes:
“Credit card payments are paid out very irregularly.”
Source: Trusted.de, accessed on 06.02.2025
Similar complaints can be found on Trustpilot:
“We have been waiting for our money from credit card payments for 4 months. The amount is currently almost €18,000. I have sent you an email with the receipts several times without getting a reply. Of course, I didn't get the money either.”
Source: Trustpilot, accessed on February 6, 2025
Due to the Nexi (Concardis) problems, small companies in particular can easily get into financial difficulties.
Customer service difficult to reach
Some merchants have problems with Nexi (Concardis)'s customer service. For example, on Trustpilot it says:
“Complaints drag on for months. No callback service or up-to-date telephone support for device problems. Rarely experienced such an incompetent company in terms of customer service.”
Source: Trustpilot, accessed on 06.02.2025)
According to several reviews, customers often only receive standard answers or are left without a solution to their Nexi (Concardis) problems.
High costs & non-transparent fees
Merchants report problems with Nexi (Concardis) because initially favorable conditions were promised, but the actual costs turned out to be higher. In addition, Nexi (Concardis) also charges service fees for contracts that have already been terminated, which users were not aware of.
On Trustpilot, users write about these Nexi (Concardis) problems:
“We are a small second-hand shop and we terminated our contract on Dec. 23. Now, in Nov. 24, €250 service fee was debited without any information .”
Source: Trustpilot, accessed on 06.02.2025
“250€ although the contract is suspended, invoice only comes after the notice period has expired - absurd business practice.”
Source: Trustpilot, accessed on 06.02.2025
“Dubious company that aims to rip you off by offering long contract periods of 5 years and imposing penalties of €650.00 for example if you cancel early. If you don't send the device back within 10 days, you have to pay another €650.00 in fees. The terms and conditions are not provided, you have to download them yourself. Why do you think that is?”
Source: Trustpilot, accessed on 06.02.2025
Technical problems with Nexi (Concardis) for card payments
According to a Handelsblatt report, there were major technical disruptions at Nexi (Concardis) that resulted in card payments not being possible for an extended period of time:
Source: Handelsblatt, accessed on 06.02.2025
Trustpilot users also report Nexi (Concardis) problems with terminals and online payments:
“Disastrous service and customer service for years. TODAY complete system failure, no one available”
Source: Trustpilot, accessed: 06.02.2025
These outages can mean significant lost sales for merchants.
Switch to Mollie: The modern PSP for your business
Are you looking for a simpler and more transparent alternative to Concardis? With Mollie, you benefit from seamless payment processing:
✔ Fast setup for online shops and stationary POS
✔ Transparent pricing with no hidden fees
✔ Accessible support that really helps you
✔ Wide range of payment methods – online, mobile and in-store
✔ Excellent merchant ratings on independent platforms such as Trustpilot and OMR
Benefit from a flexible and modern solution now: sign up with Mollie
Irregular payouts
Several merchants report that Nexi (Concardis) delays or incompletely pays out payments. A user on Trusted.de writes:
“Credit card payments are paid out very irregularly.”
Source: Trusted.de, accessed on 06.02.2025
Similar complaints can be found on Trustpilot:
“We have been waiting for our money from credit card payments for 4 months. The amount is currently almost €18,000. I have sent you an email with the receipts several times without getting a reply. Of course, I didn't get the money either.”
Source: Trustpilot, accessed on February 6, 2025
Due to the Nexi (Concardis) problems, small companies in particular can easily get into financial difficulties.
Customer service difficult to reach
Some merchants have problems with Nexi (Concardis)'s customer service. For example, on Trustpilot it says:
“Complaints drag on for months. No callback service or up-to-date telephone support for device problems. Rarely experienced such an incompetent company in terms of customer service.”
Source: Trustpilot, accessed on 06.02.2025)
According to several reviews, customers often only receive standard answers or are left without a solution to their Nexi (Concardis) problems.
High costs & non-transparent fees
Merchants report problems with Nexi (Concardis) because initially favorable conditions were promised, but the actual costs turned out to be higher. In addition, Nexi (Concardis) also charges service fees for contracts that have already been terminated, which users were not aware of.
On Trustpilot, users write about these Nexi (Concardis) problems:
“We are a small second-hand shop and we terminated our contract on Dec. 23. Now, in Nov. 24, €250 service fee was debited without any information .”
Source: Trustpilot, accessed on 06.02.2025
“250€ although the contract is suspended, invoice only comes after the notice period has expired - absurd business practice.”
Source: Trustpilot, accessed on 06.02.2025
“Dubious company that aims to rip you off by offering long contract periods of 5 years and imposing penalties of €650.00 for example if you cancel early. If you don't send the device back within 10 days, you have to pay another €650.00 in fees. The terms and conditions are not provided, you have to download them yourself. Why do you think that is?”
Source: Trustpilot, accessed on 06.02.2025
Technical problems with Nexi (Concardis) for card payments
According to a Handelsblatt report, there were major technical disruptions at Nexi (Concardis) that resulted in card payments not being possible for an extended period of time:
Source: Handelsblatt, accessed on 06.02.2025
Trustpilot users also report Nexi (Concardis) problems with terminals and online payments:
“Disastrous service and customer service for years. TODAY complete system failure, no one available”
Source: Trustpilot, accessed: 06.02.2025
These outages can mean significant lost sales for merchants.
Switch to Mollie: The modern PSP for your business
Are you looking for a simpler and more transparent alternative to Concardis? With Mollie, you benefit from seamless payment processing:
✔ Fast setup for online shops and stationary POS
✔ Transparent pricing with no hidden fees
✔ Accessible support that really helps you
✔ Wide range of payment methods – online, mobile and in-store
✔ Excellent merchant ratings on independent platforms such as Trustpilot and OMR
Benefit from a flexible and modern solution now: sign up with Mollie
Irregular payouts
Several merchants report that Nexi (Concardis) delays or incompletely pays out payments. A user on Trusted.de writes:
“Credit card payments are paid out very irregularly.”
Source: Trusted.de, accessed on 06.02.2025
Similar complaints can be found on Trustpilot:
“We have been waiting for our money from credit card payments for 4 months. The amount is currently almost €18,000. I have sent you an email with the receipts several times without getting a reply. Of course, I didn't get the money either.”
Source: Trustpilot, accessed on February 6, 2025
Due to the Nexi (Concardis) problems, small companies in particular can easily get into financial difficulties.
Customer service difficult to reach
Some merchants have problems with Nexi (Concardis)'s customer service. For example, on Trustpilot it says:
“Complaints drag on for months. No callback service or up-to-date telephone support for device problems. Rarely experienced such an incompetent company in terms of customer service.”
Source: Trustpilot, accessed on 06.02.2025)
According to several reviews, customers often only receive standard answers or are left without a solution to their Nexi (Concardis) problems.
High costs & non-transparent fees
Merchants report problems with Nexi (Concardis) because initially favorable conditions were promised, but the actual costs turned out to be higher. In addition, Nexi (Concardis) also charges service fees for contracts that have already been terminated, which users were not aware of.
On Trustpilot, users write about these Nexi (Concardis) problems:
“We are a small second-hand shop and we terminated our contract on Dec. 23. Now, in Nov. 24, €250 service fee was debited without any information .”
Source: Trustpilot, accessed on 06.02.2025
“250€ although the contract is suspended, invoice only comes after the notice period has expired - absurd business practice.”
Source: Trustpilot, accessed on 06.02.2025
“Dubious company that aims to rip you off by offering long contract periods of 5 years and imposing penalties of €650.00 for example if you cancel early. If you don't send the device back within 10 days, you have to pay another €650.00 in fees. The terms and conditions are not provided, you have to download them yourself. Why do you think that is?”
Source: Trustpilot, accessed on 06.02.2025
Technical problems with Nexi (Concardis) for card payments
According to a Handelsblatt report, there were major technical disruptions at Nexi (Concardis) that resulted in card payments not being possible for an extended period of time:
Source: Handelsblatt, accessed on 06.02.2025
Trustpilot users also report Nexi (Concardis) problems with terminals and online payments:
“Disastrous service and customer service for years. TODAY complete system failure, no one available”
Source: Trustpilot, accessed: 06.02.2025
These outages can mean significant lost sales for merchants.
Switch to Mollie: The modern PSP for your business
Are you looking for a simpler and more transparent alternative to Concardis? With Mollie, you benefit from seamless payment processing:
✔ Fast setup for online shops and stationary POS
✔ Transparent pricing with no hidden fees
✔ Accessible support that really helps you
✔ Wide range of payment methods – online, mobile and in-store
✔ Excellent merchant ratings on independent platforms such as Trustpilot and OMR
Benefit from a flexible and modern solution now: sign up with Mollie
Irregular payouts
Several merchants report that Nexi (Concardis) delays or incompletely pays out payments. A user on Trusted.de writes:
“Credit card payments are paid out very irregularly.”
Source: Trusted.de, accessed on 06.02.2025
Similar complaints can be found on Trustpilot:
“We have been waiting for our money from credit card payments for 4 months. The amount is currently almost €18,000. I have sent you an email with the receipts several times without getting a reply. Of course, I didn't get the money either.”
Source: Trustpilot, accessed on February 6, 2025
Due to the Nexi (Concardis) problems, small companies in particular can easily get into financial difficulties.
Customer service difficult to reach
Some merchants have problems with Nexi (Concardis)'s customer service. For example, on Trustpilot it says:
“Complaints drag on for months. No callback service or up-to-date telephone support for device problems. Rarely experienced such an incompetent company in terms of customer service.”
Source: Trustpilot, accessed on 06.02.2025)
According to several reviews, customers often only receive standard answers or are left without a solution to their Nexi (Concardis) problems.
High costs & non-transparent fees
Merchants report problems with Nexi (Concardis) because initially favorable conditions were promised, but the actual costs turned out to be higher. In addition, Nexi (Concardis) also charges service fees for contracts that have already been terminated, which users were not aware of.
On Trustpilot, users write about these Nexi (Concardis) problems:
“We are a small second-hand shop and we terminated our contract on Dec. 23. Now, in Nov. 24, €250 service fee was debited without any information .”
Source: Trustpilot, accessed on 06.02.2025
“250€ although the contract is suspended, invoice only comes after the notice period has expired - absurd business practice.”
Source: Trustpilot, accessed on 06.02.2025
“Dubious company that aims to rip you off by offering long contract periods of 5 years and imposing penalties of €650.00 for example if you cancel early. If you don't send the device back within 10 days, you have to pay another €650.00 in fees. The terms and conditions are not provided, you have to download them yourself. Why do you think that is?”
Source: Trustpilot, accessed on 06.02.2025
Technical problems with Nexi (Concardis) for card payments
According to a Handelsblatt report, there were major technical disruptions at Nexi (Concardis) that resulted in card payments not being possible for an extended period of time:
Source: Handelsblatt, accessed on 06.02.2025
Trustpilot users also report Nexi (Concardis) problems with terminals and online payments:
“Disastrous service and customer service for years. TODAY complete system failure, no one available”
Source: Trustpilot, accessed: 06.02.2025
These outages can mean significant lost sales for merchants.
Switch to Mollie: The modern PSP for your business
Are you looking for a simpler and more transparent alternative to Concardis? With Mollie, you benefit from seamless payment processing:
✔ Fast setup for online shops and stationary POS
✔ Transparent pricing with no hidden fees
✔ Accessible support that really helps you
✔ Wide range of payment methods – online, mobile and in-store
✔ Excellent merchant ratings on independent platforms such as Trustpilot and OMR
Benefit from a flexible and modern solution now: sign up with Mollie
Cumbersome cancellation process at Nexi (Concardis)
Merchants report problems with Nexi (Concardis) due to a complicated and not very user-friendly cancellation process. Instead of a clear and simple process, further Nexi (Concardis) problems arise during termination because the provider actively tries to persuade customers to stay.
The official website states:
“We don't want you to leave! Let's talk about the reasons for your termination. We want to use our more than 30 years of experience as a payment service provider to your advantage and keep you as a satisfied customer."
Source: FAQ on Nexi (Concardis) contracts, accessed on February 6, 2025
Instead of a direct option for canceling Nexi (Concardis), customers are asked to contact the provider by phone:
📞 +49 69 7922 2727 (Monday - Friday, 9:00 a.m. - 5:00 p.m.)
In addition, there are reports that there are problems with Nexi (Concardis) because you cannot cancel everything in a single step. For example, a merchant on Trusted.de describes how he still had to terminate the credit card acceptances separately after canceling the contract – information that was apparently not communicated transparently beforehand.
Source: Trusted.de, accessed on 06.02.25
For merchants who wish to terminate their Nexi contract, this means additional work and potential delays, especially if they are not prepared for all the contract details.
Merchants report problems with Nexi (Concardis) due to a complicated and not very user-friendly cancellation process. Instead of a clear and simple process, further Nexi (Concardis) problems arise during termination because the provider actively tries to persuade customers to stay.
The official website states:
“We don't want you to leave! Let's talk about the reasons for your termination. We want to use our more than 30 years of experience as a payment service provider to your advantage and keep you as a satisfied customer."
Source: FAQ on Nexi (Concardis) contracts, accessed on February 6, 2025
Instead of a direct option for canceling Nexi (Concardis), customers are asked to contact the provider by phone:
📞 +49 69 7922 2727 (Monday - Friday, 9:00 a.m. - 5:00 p.m.)
In addition, there are reports that there are problems with Nexi (Concardis) because you cannot cancel everything in a single step. For example, a merchant on Trusted.de describes how he still had to terminate the credit card acceptances separately after canceling the contract – information that was apparently not communicated transparently beforehand.
Source: Trusted.de, accessed on 06.02.25
For merchants who wish to terminate their Nexi contract, this means additional work and potential delays, especially if they are not prepared for all the contract details.
Merchants report problems with Nexi (Concardis) due to a complicated and not very user-friendly cancellation process. Instead of a clear and simple process, further Nexi (Concardis) problems arise during termination because the provider actively tries to persuade customers to stay.
The official website states:
“We don't want you to leave! Let's talk about the reasons for your termination. We want to use our more than 30 years of experience as a payment service provider to your advantage and keep you as a satisfied customer."
Source: FAQ on Nexi (Concardis) contracts, accessed on February 6, 2025
Instead of a direct option for canceling Nexi (Concardis), customers are asked to contact the provider by phone:
📞 +49 69 7922 2727 (Monday - Friday, 9:00 a.m. - 5:00 p.m.)
In addition, there are reports that there are problems with Nexi (Concardis) because you cannot cancel everything in a single step. For example, a merchant on Trusted.de describes how he still had to terminate the credit card acceptances separately after canceling the contract – information that was apparently not communicated transparently beforehand.
Source: Trusted.de, accessed on 06.02.25
For merchants who wish to terminate their Nexi contract, this means additional work and potential delays, especially if they are not prepared for all the contract details.
Merchants report problems with Nexi (Concardis) due to a complicated and not very user-friendly cancellation process. Instead of a clear and simple process, further Nexi (Concardis) problems arise during termination because the provider actively tries to persuade customers to stay.
The official website states:
“We don't want you to leave! Let's talk about the reasons for your termination. We want to use our more than 30 years of experience as a payment service provider to your advantage and keep you as a satisfied customer."
Source: FAQ on Nexi (Concardis) contracts, accessed on February 6, 2025
Instead of a direct option for canceling Nexi (Concardis), customers are asked to contact the provider by phone:
📞 +49 69 7922 2727 (Monday - Friday, 9:00 a.m. - 5:00 p.m.)
In addition, there are reports that there are problems with Nexi (Concardis) because you cannot cancel everything in a single step. For example, a merchant on Trusted.de describes how he still had to terminate the credit card acceptances separately after canceling the contract – information that was apparently not communicated transparently beforehand.
Source: Trusted.de, accessed on 06.02.25
For merchants who wish to terminate their Nexi contract, this means additional work and potential delays, especially if they are not prepared for all the contract details.
Check the contract
Before you terminate your Nexi (Concardis) contract, you should carefully review the terms of the contract. Many merchants report that the Nexi (Concardis) contract period is more complicated than expected.
✔ Cancellation periods: Check whether your Nexi cancellation period is six months or whether a different period applies.
✔ Additional contracts: In some cases, you have to cancel credit card acceptances separately.
✔ Possible fees: Be aware of any hidden costs for early termination.
A thorough review will help you avoid unnecessary problems and delays.
Before you terminate your Nexi (Concardis) contract, you should carefully review the terms of the contract. Many merchants report that the Nexi (Concardis) contract period is more complicated than expected.
✔ Cancellation periods: Check whether your Nexi cancellation period is six months or whether a different period applies.
✔ Additional contracts: In some cases, you have to cancel credit card acceptances separately.
✔ Possible fees: Be aware of any hidden costs for early termination.
A thorough review will help you avoid unnecessary problems and delays.
Before you terminate your Nexi (Concardis) contract, you should carefully review the terms of the contract. Many merchants report that the Nexi (Concardis) contract period is more complicated than expected.
✔ Cancellation periods: Check whether your Nexi cancellation period is six months or whether a different period applies.
✔ Additional contracts: In some cases, you have to cancel credit card acceptances separately.
✔ Possible fees: Be aware of any hidden costs for early termination.
A thorough review will help you avoid unnecessary problems and delays.
Before you terminate your Nexi (Concardis) contract, you should carefully review the terms of the contract. Many merchants report that the Nexi (Concardis) contract period is more complicated than expected.
✔ Cancellation periods: Check whether your Nexi cancellation period is six months or whether a different period applies.
✔ Additional contracts: In some cases, you have to cancel credit card acceptances separately.
✔ Possible fees: Be aware of any hidden costs for early termination.
A thorough review will help you avoid unnecessary problems and delays.
Cancellation period & special right of termination
The notice period for a Nexi (Concardis) contract is usually six months to the end of the term for a term of 60 months. After the 60 months, the contract is automatically extended for an indefinite period and can be terminated with a notice period of six months to the end of the calendar year.
According to the Nexi terms and conditions (accessed on 06/02/2025), notice of termination must be given in writing.
In certain cases, an extraordinary termination is possible:
Unexpected fee increases: If Nexi adjusts prices without your consent.
Performance issues: In the event of serious disruptions or unfulfilled contractual services.
Termination of business: If you close your business, extraordinary termination can be given by submitting the business termination notice. Nexi has a separate termination form for this case.
To avoid problems with Nexi (Concardis), you should terminate your Nexi contract early and request confirmation of termination in writing.
The notice period for a Nexi (Concardis) contract is usually six months to the end of the term for a term of 60 months. After the 60 months, the contract is automatically extended for an indefinite period and can be terminated with a notice period of six months to the end of the calendar year.
According to the Nexi terms and conditions (accessed on 06/02/2025), notice of termination must be given in writing.
In certain cases, an extraordinary termination is possible:
Unexpected fee increases: If Nexi adjusts prices without your consent.
Performance issues: In the event of serious disruptions or unfulfilled contractual services.
Termination of business: If you close your business, extraordinary termination can be given by submitting the business termination notice. Nexi has a separate termination form for this case.
To avoid problems with Nexi (Concardis), you should terminate your Nexi contract early and request confirmation of termination in writing.
The notice period for a Nexi (Concardis) contract is usually six months to the end of the term for a term of 60 months. After the 60 months, the contract is automatically extended for an indefinite period and can be terminated with a notice period of six months to the end of the calendar year.
According to the Nexi terms and conditions (accessed on 06/02/2025), notice of termination must be given in writing.
In certain cases, an extraordinary termination is possible:
Unexpected fee increases: If Nexi adjusts prices without your consent.
Performance issues: In the event of serious disruptions or unfulfilled contractual services.
Termination of business: If you close your business, extraordinary termination can be given by submitting the business termination notice. Nexi has a separate termination form for this case.
To avoid problems with Nexi (Concardis), you should terminate your Nexi contract early and request confirmation of termination in writing.
The notice period for a Nexi (Concardis) contract is usually six months to the end of the term for a term of 60 months. After the 60 months, the contract is automatically extended for an indefinite period and can be terminated with a notice period of six months to the end of the calendar year.
According to the Nexi terms and conditions (accessed on 06/02/2025), notice of termination must be given in writing.
In certain cases, an extraordinary termination is possible:
Unexpected fee increases: If Nexi adjusts prices without your consent.
Performance issues: In the event of serious disruptions or unfulfilled contractual services.
Termination of business: If you close your business, extraordinary termination can be given by submitting the business termination notice. Nexi has a separate termination form for this case.
To avoid problems with Nexi (Concardis), you should terminate your Nexi contract early and request confirmation of termination in writing.
Instructions: Cancel Nexi (Concardis)
It's that easy to cancel your Nexi (Concardis) account:
Check your contract: Note the notice periods and any additional contracts.
Create a written cancellation: Use the template.
Send by post to:
Nexi Germany GmbH
Helfmann-Park 7
65760 Eschborn
Request confirmation: If there is no response, follow up.
Tip: Cancel Nexi (Concardis) by registered letter to have proof.
It's that easy to cancel your Nexi (Concardis) account:
Check your contract: Note the notice periods and any additional contracts.
Create a written cancellation: Use the template.
Send by post to:
Nexi Germany GmbH
Helfmann-Park 7
65760 Eschborn
Request confirmation: If there is no response, follow up.
Tip: Cancel Nexi (Concardis) by registered letter to have proof.
It's that easy to cancel your Nexi (Concardis) account:
Check your contract: Note the notice periods and any additional contracts.
Create a written cancellation: Use the template.
Send by post to:
Nexi Germany GmbH
Helfmann-Park 7
65760 Eschborn
Request confirmation: If there is no response, follow up.
Tip: Cancel Nexi (Concardis) by registered letter to have proof.
It's that easy to cancel your Nexi (Concardis) account:
Check your contract: Note the notice periods and any additional contracts.
Create a written cancellation: Use the template.
Send by post to:
Nexi Germany GmbH
Helfmann-Park 7
65760 Eschborn
Request confirmation: If there is no response, follow up.
Tip: Cancel Nexi (Concardis) by registered letter to have proof.
Free cancellation template
Use this template to easily cancel your contract with Nexi (Concardis):
[Your name / company name]
[Your address]
[Postcode, city]
[Date]
Nexi Germany GmbH
Helfmann-Park 7
65760 Eschborn
Subject: Termination of my contract with Nexi
Dear Sir or Madam,
I hereby terminate my contract with Nexi Germany GmbH in due time at the earliest opportunity. Please send me written confirmation of the termination, stating the date of termination.
With best regards,
[your name]
How can I cancel my contract with Nexi (Concardis)?
If you wish to cancel your contract due to problems with Nexi (Concardis), you must do so in writing by post. Use our cancellation template and send the letter to Nexi Germany GmbH, Helfmann-Park 7, 65760 Eschborn. We recommend sending it by registered mail for proof of delivery.
What deadlines must be observed when terminating Nexi (Concardis)?
Many Nexi (Concardis) problems cause merchants to want to terminate their contracts quickly. The Nexi (Concardis) notice period is usually six months before the end of the contract term of 60 months. After that, the contract is extended indefinitely and can be terminated with a six-month notice period at the end of the year. Special termination rights exist in certain cases.
What are the alternatives if there are problems with Concardis?
Mollie is a flexible alternative to Concardis. Merchants benefit from transparent fees, fast payouts and reliable support. It is easy to set up for online shops and POS, and there are no long contract terms or hidden costs.
How long does it take to process my Nexi (Concardis) termination?
Merchants report that Nexi (Concardis) can take several weeks to process terminations. Confirmation of termination should be received within 14 days. If no confirmation is received, it is advisable to follow up by phone or in writing.
No confirmation of termination received from Nexi (Concardis): what to do?
If you do not receive written confirmation within 14 days, send a reminder by registered letter. In addition, calling +49 69 7922 2727 can help. If Nexi remains inactive, a consumer advice center or a lawyer can provide support.
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Feb 5, 2025
Simplify payments and money management
Drive revenue, reduce costs, and manage funds with Mollie.
Simplify payments and money management
Whether you want to grow internationally or focus on a specific market, everything is possible. Mollie supports all known payment methods, so you can grow your business regardless of location.
Simplify payments and money management
Drive revenue, reduce costs, and manage funds with Mollie.