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Cancel Payone: How to solve problems with the payment provider
Cancel Payone: How to solve problems with the payment provider
Cancel Payone: How to solve problems with the payment provider
Cancel Payone: How to solve problems with the payment provider
If you are having problems with Payone, you've come to the right place. With our instructions and free cancellation template, you can easily and safely cancel your Payone account.
If you are having problems with Payone, you've come to the right place. With our instructions and free cancellation template, you can easily and safely cancel your Payone account.
Ecommerce-tips
Ecommerce-tips
Ecommerce-tips
Feb 4, 2025
Overview: Payone cancellation
Payone offers solutions for stationary POS terminals and e-commerce payments
Customers report problems such as software errors, high fees and poor support
Payone cancellation may have different deadlines and requirements depending on the contract
An extraordinary cancellation is possible in certain cases
Mollie offers a simple and transparent alternative for merchants.
Payone offers solutions for stationary POS terminals and e-commerce payments
Customers report problems such as software errors, high fees and poor support
Payone cancellation may have different deadlines and requirements depending on the contract
An extraordinary cancellation is possible in certain cases
Mollie offers a simple and transparent alternative for merchants.
Payone offers solutions for stationary POS terminals and e-commerce payments
Customers report problems such as software errors, high fees and poor support
Payone cancellation may have different deadlines and requirements depending on the contract
An extraordinary cancellation is possible in certain cases
Mollie offers a simple and transparent alternative for merchants.
Payone offers solutions for stationary POS terminals and e-commerce payments
Customers report problems such as software errors, high fees and poor support
Payone cancellation may have different deadlines and requirements depending on the contract
An extraordinary cancellation is possible in certain cases
Mollie offers a simple and transparent alternative for merchants.
Are you a brick-and-mortar or e-commerce customer?
Payone differentiates between two services:
E-commerce customers use Payone for online payments in their online shop.
Brick-and-mortar customers use Payone terminals in physical stores.
This distinction is important because the cancellation processes are different.
Payone differentiates between two services:
E-commerce customers use Payone for online payments in their online shop.
Brick-and-mortar customers use Payone terminals in physical stores.
This distinction is important because the cancellation processes are different.
Payone differentiates between two services:
E-commerce customers use Payone for online payments in their online shop.
Brick-and-mortar customers use Payone terminals in physical stores.
This distinction is important because the cancellation processes are different.
Payone differentiates between two services:
E-commerce customers use Payone for online payments in their online shop.
Brick-and-mortar customers use Payone terminals in physical stores.
This distinction is important because the cancellation processes are different.
Known issues with Payone
Many merchants have had negative experiences with Payone in recent years. Here are some common Payone issues:
Software errors in terminals: In 2022, a certificate error caused major outages at Payone terminals. Merchants reported that card payments were not possible for hours or even days, which led to significant revenue losses. Many business owners then looked for alternatives and considered cancelling Payone, as such disruptions had a massive impact on their business.
Source: T-Online, retrieved on 30 January 25
Customer support difficult to reach: Many merchants who wanted to initiate a Payone cancellation report significant difficulties with customer service. Inquiries are often not answered or are delayed for several weeks. It is particularly problematic that the support team often only responds with standard answers without offering real solutions. This not only complicates everyday business processes, but also a smooth cancellation with Payone.
Sources: OMR, Trustpilot, MobileTransactions, retrieved on 30 January 25
High fees and lack of transparency: Merchants considering cancelling Payone often criticise hidden fees and an unclear cost structure. Many only realised after signing the contract that transactions were more expensive than expected or that additional fees were incurred. What is particularly annoying is that price changes are not communicated transparently – a common reason why merchants look for alternatives and want to terminate their Payone contract.
Sources: OMR, Trustpilot, retrieved on 30 January 25
Integration in shops and at the checkout is problematic: Technical difficulties in connecting Payone to shop or checkout systems are another reason why merchants consider cancelling Payone, according to reviews. Shopify and WooCommerce users in particular report complicated setup processes that often require additional technical know-how. If the integration does not work smoothly, this leads to payment defaults – a problem that causes many merchants to decide to cancel Payone.
Source: OMR, retrieved on 30 January 25
Official measures: In 2023, BaFin temporarily banned Payone from processing transactions due to significant deficiencies in the area of money laundering prevention. These official measures meant that merchants could no longer process their payments, which probably led many to terminate their Payone contracts immediately. This may have posed a significant risk, especially for companies that depend on reliable payment processing.
Source: BaFin, retrieved on 30 January 25
Many merchants have had negative experiences with Payone in recent years. Here are some common Payone issues:
Software errors in terminals: In 2022, a certificate error caused major outages at Payone terminals. Merchants reported that card payments were not possible for hours or even days, which led to significant revenue losses. Many business owners then looked for alternatives and considered cancelling Payone, as such disruptions had a massive impact on their business.
Source: T-Online, retrieved on 30 January 25
Customer support difficult to reach: Many merchants who wanted to initiate a Payone cancellation report significant difficulties with customer service. Inquiries are often not answered or are delayed for several weeks. It is particularly problematic that the support team often only responds with standard answers without offering real solutions. This not only complicates everyday business processes, but also a smooth cancellation with Payone.
Sources: OMR, Trustpilot, MobileTransactions, retrieved on 30 January 25
High fees and lack of transparency: Merchants considering cancelling Payone often criticise hidden fees and an unclear cost structure. Many only realised after signing the contract that transactions were more expensive than expected or that additional fees were incurred. What is particularly annoying is that price changes are not communicated transparently – a common reason why merchants look for alternatives and want to terminate their Payone contract.
Sources: OMR, Trustpilot, retrieved on 30 January 25
Integration in shops and at the checkout is problematic: Technical difficulties in connecting Payone to shop or checkout systems are another reason why merchants consider cancelling Payone, according to reviews. Shopify and WooCommerce users in particular report complicated setup processes that often require additional technical know-how. If the integration does not work smoothly, this leads to payment defaults – a problem that causes many merchants to decide to cancel Payone.
Source: OMR, retrieved on 30 January 25
Official measures: In 2023, BaFin temporarily banned Payone from processing transactions due to significant deficiencies in the area of money laundering prevention. These official measures meant that merchants could no longer process their payments, which probably led many to terminate their Payone contracts immediately. This may have posed a significant risk, especially for companies that depend on reliable payment processing.
Source: BaFin, retrieved on 30 January 25
Many merchants have had negative experiences with Payone in recent years. Here are some common Payone issues:
Software errors in terminals: In 2022, a certificate error caused major outages at Payone terminals. Merchants reported that card payments were not possible for hours or even days, which led to significant revenue losses. Many business owners then looked for alternatives and considered cancelling Payone, as such disruptions had a massive impact on their business.
Source: T-Online, retrieved on 30 January 25
Customer support difficult to reach: Many merchants who wanted to initiate a Payone cancellation report significant difficulties with customer service. Inquiries are often not answered or are delayed for several weeks. It is particularly problematic that the support team often only responds with standard answers without offering real solutions. This not only complicates everyday business processes, but also a smooth cancellation with Payone.
Sources: OMR, Trustpilot, MobileTransactions, retrieved on 30 January 25
High fees and lack of transparency: Merchants considering cancelling Payone often criticise hidden fees and an unclear cost structure. Many only realised after signing the contract that transactions were more expensive than expected or that additional fees were incurred. What is particularly annoying is that price changes are not communicated transparently – a common reason why merchants look for alternatives and want to terminate their Payone contract.
Sources: OMR, Trustpilot, retrieved on 30 January 25
Integration in shops and at the checkout is problematic: Technical difficulties in connecting Payone to shop or checkout systems are another reason why merchants consider cancelling Payone, according to reviews. Shopify and WooCommerce users in particular report complicated setup processes that often require additional technical know-how. If the integration does not work smoothly, this leads to payment defaults – a problem that causes many merchants to decide to cancel Payone.
Source: OMR, retrieved on 30 January 25
Official measures: In 2023, BaFin temporarily banned Payone from processing transactions due to significant deficiencies in the area of money laundering prevention. These official measures meant that merchants could no longer process their payments, which probably led many to terminate their Payone contracts immediately. This may have posed a significant risk, especially for companies that depend on reliable payment processing.
Source: BaFin, retrieved on 30 January 25
Many merchants have had negative experiences with Payone in recent years. Here are some common Payone issues:
Software errors in terminals: In 2022, a certificate error caused major outages at Payone terminals. Merchants reported that card payments were not possible for hours or even days, which led to significant revenue losses. Many business owners then looked for alternatives and considered cancelling Payone, as such disruptions had a massive impact on their business.
Source: T-Online, retrieved on 30 January 25
Customer support difficult to reach: Many merchants who wanted to initiate a Payone cancellation report significant difficulties with customer service. Inquiries are often not answered or are delayed for several weeks. It is particularly problematic that the support team often only responds with standard answers without offering real solutions. This not only complicates everyday business processes, but also a smooth cancellation with Payone.
Sources: OMR, Trustpilot, MobileTransactions, retrieved on 30 January 25
High fees and lack of transparency: Merchants considering cancelling Payone often criticise hidden fees and an unclear cost structure. Many only realised after signing the contract that transactions were more expensive than expected or that additional fees were incurred. What is particularly annoying is that price changes are not communicated transparently – a common reason why merchants look for alternatives and want to terminate their Payone contract.
Sources: OMR, Trustpilot, retrieved on 30 January 25
Integration in shops and at the checkout is problematic: Technical difficulties in connecting Payone to shop or checkout systems are another reason why merchants consider cancelling Payone, according to reviews. Shopify and WooCommerce users in particular report complicated setup processes that often require additional technical know-how. If the integration does not work smoothly, this leads to payment defaults – a problem that causes many merchants to decide to cancel Payone.
Source: OMR, retrieved on 30 January 25
Official measures: In 2023, BaFin temporarily banned Payone from processing transactions due to significant deficiencies in the area of money laundering prevention. These official measures meant that merchants could no longer process their payments, which probably led many to terminate their Payone contracts immediately. This may have posed a significant risk, especially for companies that depend on reliable payment processing.
Source: BaFin, retrieved on 30 January 25
Switch to Mollie: Your alternative
If you are dissatisfied with Payone, Mollie offers a simple and transparent solution:
✔ Fast integration for online shops and POS systems
✔ Fair and transparent fees – no hidden costs
✔ Excellent customer service – fast help via chat and phone
✔ Flexible payment methods for your customers – online and at the POS
Switch to Mollie now and benefit from modern payment processing.
If you are dissatisfied with Payone, Mollie offers a simple and transparent solution:
✔ Fast integration for online shops and POS systems
✔ Fair and transparent fees – no hidden costs
✔ Excellent customer service – fast help via chat and phone
✔ Flexible payment methods for your customers – online and at the POS
Switch to Mollie now and benefit from modern payment processing.
If you are dissatisfied with Payone, Mollie offers a simple and transparent solution:
✔ Fast integration for online shops and POS systems
✔ Fair and transparent fees – no hidden costs
✔ Excellent customer service – fast help via chat and phone
✔ Flexible payment methods for your customers – online and at the POS
Switch to Mollie now and benefit from modern payment processing.
If you are dissatisfied with Payone, Mollie offers a simple and transparent solution:
✔ Fast integration for online shops and POS systems
✔ Fair and transparent fees – no hidden costs
✔ Excellent customer service – fast help via chat and phone
✔ Flexible payment methods for your customers – online and at the POS
Switch to Mollie now and benefit from modern payment processing.
Payone cancellation: deadline & special cancellation right
Before you cancel Payone, be sure to note the deadlines. The regular Payone cancellation period is at least three months. The specific deadline depends on your individual Payone contract. Therefore, check your contract documents or visit the Payone website for more information.
Payone special cancellation right:
In case of massive service problems or fee increases, an extraordinary cancellation right may exist.
Contact Payone and request a written confirmation.
Before you cancel Payone, be sure to note the deadlines. The regular Payone cancellation period is at least three months. The specific deadline depends on your individual Payone contract. Therefore, check your contract documents or visit the Payone website for more information.
Payone special cancellation right:
In case of massive service problems or fee increases, an extraordinary cancellation right may exist.
Contact Payone and request a written confirmation.
Before you cancel Payone, be sure to note the deadlines. The regular Payone cancellation period is at least three months. The specific deadline depends on your individual Payone contract. Therefore, check your contract documents or visit the Payone website for more information.
Payone special cancellation right:
In case of massive service problems or fee increases, an extraordinary cancellation right may exist.
Contact Payone and request a written confirmation.
Before you cancel Payone, be sure to note the deadlines. The regular Payone cancellation period is at least three months. The specific deadline depends on your individual Payone contract. Therefore, check your contract documents or visit the Payone website for more information.
Payone special cancellation right:
In case of massive service problems or fee increases, an extraordinary cancellation right may exist.
Contact Payone and request a written confirmation.
Instructions: How to cancel Payone
For e-commerce customers (online payments)
Send an email to the Payone support team with your cancellation as a PDF attachment.
Use our cancellation template for this purpose (see below).
Request a cancellation confirmation.
For in-store customers (POS terminals)
Complete the official Payone cancellation form.
Submit the form.
Keep the confirmation in a safe place.
Alternatively: Cancel by post
Use our cancellation template, sign it, and send your Payone cancellation to the following address:
PAYONE GmbH
Customer Service
Lyoner Straße 15
60528 Frankfurt am Main
For e-commerce customers (online payments)
Send an email to the Payone support team with your cancellation as a PDF attachment.
Use our cancellation template for this purpose (see below).
Request a cancellation confirmation.
For in-store customers (POS terminals)
Complete the official Payone cancellation form.
Submit the form.
Keep the confirmation in a safe place.
Alternatively: Cancel by post
Use our cancellation template, sign it, and send your Payone cancellation to the following address:
PAYONE GmbH
Customer Service
Lyoner Straße 15
60528 Frankfurt am Main
For e-commerce customers (online payments)
Send an email to the Payone support team with your cancellation as a PDF attachment.
Use our cancellation template for this purpose (see below).
Request a cancellation confirmation.
For in-store customers (POS terminals)
Complete the official Payone cancellation form.
Submit the form.
Keep the confirmation in a safe place.
Alternatively: Cancel by post
Use our cancellation template, sign it, and send your Payone cancellation to the following address:
PAYONE GmbH
Customer Service
Lyoner Straße 15
60528 Frankfurt am Main
For e-commerce customers (online payments)
Send an email to the Payone support team with your cancellation as a PDF attachment.
Use our cancellation template for this purpose (see below).
Request a cancellation confirmation.
For in-store customers (POS terminals)
Complete the official Payone cancellation form.
Submit the form.
Keep the confirmation in a safe place.
Alternatively: Cancel by post
Use our cancellation template, sign it, and send your Payone cancellation to the following address:
PAYONE GmbH
Customer Service
Lyoner Straße 15
60528 Frankfurt am Main
Free cancellation template
Use this template to quickly and easily cancel Payone:
Subject: Termination of my Payone contract
Dear Sir or Madam,
I hereby give notice to terminate my contract with Payone GmbH (Merchant ID: XXXX) with immediate effect. Please send me a written confirmation of the termination, stating the termination date.
Kind regards,
[Your name]
[Your company]
[Your address]
How can I terminate my Payone contract?
You can terminate Payone by email or by using the cancellation form. Written confirmation should be provided within 14 days.
What deadlines must be observed for the Payone cancellation?
The cancellation period is usually three months. However, it depends on your contract and may also differ. Therefore, check your contract documents or contact Payone directly.
What are the alternatives if there are problems with Payone?
Mollie offers a transparent, reliable alternative with flexible payment options and excellent support.
How long does it take to process my Payone cancellation?
Usually, the Payone cancellation is processed within 5 to 10 business days. If not, you should follow up.
First, check whether your Payone cancellation was sent to the correct address and whether it was sent successfully. Then contact the support team and set a deadline. If necessary, send a reminder by registered mail.
What do I do if I do not receive a cancellation confirmation?
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